Return & Refund Policy

Last Updated: 29 August 2025

At Sidget Safety Kenya, customer satisfaction is at the core of our business. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item was delivered defective, damaged, or not as described.

  • The wrong product or size was delivered.

  • The product is unused, in its original packaging, and in the same condition you received it.

Please Note:

  • For hygiene and safety reasons, certain PPE items such as masks, gloves, earplugs, and respirators cannot be returned once opened.

  • Customized or branded uniforms/items are non-returnable unless faulty.

2. Return Window

  • Returns must be requested within 3 days of delivery.

  • Items returned after this period may not be eligible for a refund or exchange.

3. Return Process

  1. Contact us at info@sidgetsafety.co.ke or call 0746 341 004 with your order details and reason for return.

  2. Our support team will guide you on the return approval and process.

  3. Ship or deliver the item to our store:
    Shop S-10, 2nd Floor, Barkat Biashara Mall, River Road, Nairobi.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 working days. Refunds are issued via the original payment method or store credit, depending on your preference.

5. Exchanges

  • We offer exchanges for size, color, or product alternatives if available.

  • If the requested replacement is unavailable, a refund or store credit will be provided.

6. Return Shipping Costs

  • If the return is due to an error on our part (wrong item, defect, or damage), Sidget Safety Kenya will cover the return shipping costs.

  • For all other returns (e.g., wrong size ordered by customer), the customer will bear the return shipping costs.

7. Non-Returnable Items

  • Opened PPE (masks, gloves, earplugs, respirators).

  • Branded/customized uniforms or promotional merchandise.

  • Discounted or clearance items (unless defective).

8. Contact Us

If you have any questions about our return and refund policy, please contact us:

  • Phone: 0746 341 004

  • Email: info@sidgetsafety.co.ke

  • Visit us at: Shop S-10, 2nd Floor, Barkat Biashara Mall, River Road, Nairobi

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